General Provisions
1.1. These rules define the rights, obligations, and responsibilities of the client (hereinafter – the Renter) and the service provider Mikroautobusų nuoma, UAB (hereinafter – the Provider) related to the reservation and use of minibus rental services, without entering into a contract.
1.2. The services on the website www.mikroautobusunuomaeu.lt can be used by:
1.2.1. Legally capable individuals who are at least 21 years old and have at least 2 years of category B driving experience.
1.2.2. Legal entities through authorized representatives who meet the above-mentioned requirements.
1.3. By purchasing the service (confirming the reservation), the Renter confirms that they meet the age and driving experience requirements. The Provider reserves the right to request documents confirming compliance with these conditions.
1.4. The provision of services is based on the conditions set forth in these rules. By making a reservation, an individual rental contract is not concluded.
Document Verification on Site
2.1. Document verification is carried out on-site when collecting the vehicle. The Renter must present a valid personal identification document and a driver’s license.
2.2. If the Renter does not meet the specified requirements (age, driving experience, valid driver’s license), the Provider has the right to:
2.2.1. Refuse to hand over the vehicle;
2.2.2. To terminate the provision of the service unilaterally, without refund.
Booking and Payment
3.1. A reservation is considered confirmed when the client:
3.1.1. Fills out the reservation form on the website;
3.1.2. Reviews and agrees to these terms and conditions;
3.1.3. Provides the required information and makes an advance payment.
3.2. The Provider confirms the reservation by email or phone. This confirmation does not constitute the conclusion of a contract, but rather validates the reservation.
3.3. Payment is made in advance via online banking or by card.
Cancellation Policy
4.1. The Renter has the right to cancel the reservation no later than 14 calendar days before the start of the rental period by notifying the Provider via email or phone.
4.2. In such a case, the full amount paid will be refunded within 14 days from the date the notification is received.
4.3. If the reservation is cancelled less than 14 days before the rental period, the paid amount is non-refundable.
4.4. If the client does not arrive or fails to provide the required documents, the service is considered provided – no refund will be issued.
Vehicle Handover and Return
5.1. The Renter shall pick up and return the minibus at the agreed location.
5.2. The following conditions apply:
5.2.1. The vehicle must be in the same condition as at the time of pickup;
5.2.2. Fully equipped and clean;
5.2.3. With the same amount of fuel.
5.3. If any defects or damages are observed, a report is drawn up. This report is not considered part of a contract.
5.4. The Renter is fully responsible for any damage, lost equipment, or excessive wear and tear.
Final Provisions
6.1. By submitting the reservation, the Renter confirms that:
6.1.1. They have read and understood these service terms and conditions;
6.1.2. They meet all service requirements, including being at least 21 years old and having a minimum of 2 years of category B driving experience;
6.1.3. Understands that if incorrect information is provided, the Service Provider has the right to terminate the provision of the service without compensation.
6.1.4. They understand and agree that services are provided based on these rules, without entering into a separate rental agreement;
6.1.5. They have provided accurate and truthful information; if incorrect data is provided, the Provider has the right to cancel the reservation without a refund;
6.1.6. Reservation confirmation means agreement to these terms, but does not establish a legally binding contract between the parties.
6.2. The Provider has the right to change the rules by notifying through the website.
6.3. Disputes are resolved through negotiation or in accordance with the laws of the Republic of Lithuania.