General Provisions
These rules define the rights, obligations, and responsibilities of the client (hereinafter – the Renter) and the service provider Mikroautobusų nuoma, UAB (hereinafter – the Provider), related to the reservation, cancellation, and execution of minibus rental services.
Cancellation and Refund Policy
1.1. The Renter has the right to cancel the reservation no later than 14 calendar days before the start of the rental period by notifying the Provider via email or phone.
1.2. In such a case, the full amount paid will be refunded within 14 days from the date the notification is received.
1.3. If the reservation is cancelled less than 14 days before the rental start date, the amount paid is non-refundable.
1.4. If the client does not arrive or fails to provide valid documents, the service is considered rendered – no refund will be issued.
Vehicle Pickup and Return
2.1. The Renter must pick up and return the minibus at the agreed location.
2.2. The following conditions must be met:
2.2.1. The vehicle must be in the same condition as it was at the time of pickup.
2.2.2. The vehicle must be fully equipped and clean.
2.2.3. The fuel level must be the same as it was at the time of pickup.
2.3. If any defects or damages are noticed, a report is drawn up. This report is not considered part of a contract.
2.4. The Renter is fully responsible for any damages, lost equipment, or excessive wear and tear.